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Seminar/TM
I clicked on “View Video”, but nothing happens.

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If you do not have a media player installed, please go to “Customer Service” ? “Technical Support” and download “Windows Media Player”. Please try accessing the video clip again after installation. You can also watch the video clips as they are being downloaded. (If you have another type of media player, clips can be viewed only after they have been fully downloaded.)
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Seminar/TM
I downloaded some teachers’ materials but I can’t open them. What do I do?

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All document files are offered in 3 different formats on our website. Please go to “Customer Service” ? “Technical Support” and download and install the appropriate program according to the last three letters in the filename and try again: .doc->Word Viewer 2003 / .xls -> Excel Viewer 2003 / .pdf -> Adobe Reader 9
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도서 및 관련자료
Is there a way to do a simple search for books, materials, etc.?

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Try using the “Compass search” located at the top right of the homepage. You can use it to search for textbooks, seminars, videos, teachers’ materials and bulletin boards just by entering in key words in the search field.
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도서 및 관련자료
I want to know the right textbook level for me (my child).

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We can determine your English language ability after you take your level test (which you can find under the Quick Menu on the right). After getting the results from your level test, we recommend textbooks appropriate for your level. If you click on one of the recommended books, you can also see other recommended books on different topics with a similar difficulty level on the book specific page.
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도서 및 관련자료
I’m looking at a specific book, what book should I be reading at the next level?

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If you want to look at Compass reading books by level, click on the Book Map located on the left hand side of the homepage. With the Book Map, you can investigate books that are a level below and above you as well as books with different difficulty levels and different topics.
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Account Info
I forgot my ID/Password. What do I do?

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If you forgot your password, click the “find PW” button under the login field. If you enter the name and email address you used when you first created the account, an email with your password will be sent to you.
We are unfortunately unable to help you find your ID if you do not remember it. However, if you registered with your real name when you created your account and send an email to info@compasspub.com with your real name and contact info, we can inform you of your ID.
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Account Info
Is it possible to change my email and account info?

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You probably thought that you would be unable to change your email address on your account info because that’s what you use to login. That is happily not the case, however. You CAN change your email address to one that you use more frequently if you wish. You can change your email address and account info by clicking on “My Page” on the homepage.
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Account Info
How do I cancel my membership?

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There is a button that you can click to cancel your membership on the “My Info” page under the “My Page” page.
Thank you.